Effective Date: 18 September 2026

At Mantra Living Spaces, we respect your privacy and are committed to protecting your personal information.

When you visit our website, create an account, place an order, or contact us, we may collect information such as your name, phone number, email address, billing/shipping address, order details and payment-related information.

How We Use Your Information

We collect and use your information to:

• Process and deliver your orders
• Manage your orders, returns, refunds and cancellations
• Process online payments
• Provide customer support
• Send order and service-related updates
• Improve our website and services
• Prevent fraud and maintain website security

We collect customer information only as reasonably necessary to process, manage and provide our products and services, including order, return, refund and cancellation requests.

Payment Information

We currently do not offer Cash on Delivery (COD) as a payment option on our website.

All online payments are processed through Razorpay, our payment gateway. Payment-related information is processed securely by Razorpay according to its applicable terms and privacy practices.

We do not intend to store sensitive payment details such as complete card numbers, CVV or UPI PIN on our website.

Returns & Cancellations

We do not deduct any cancellation or return charges from the customer for eligible cancellations or returns.

Refunds for approved returns or cancellations will be processed according to our Refund Policy.

Sharing of Information

We may share necessary information with trusted Razorpay, shipping/courier partners, logistics providers, website service providers and other service partners to process orders and provide our services.

We do not sell your personal information to third parties.

Cookies

Our website may use cookies to provide essential website functionality, remember preferences and understand website usage. You can manage cookies through your browser settings.

Data Security

We take reasonable measures to protect your personal information. However, no online system can be guaranteed to be completely secure.

Your Rights

Subject to applicable law, you may request access, correction or deletion of your personal information, or raise a privacy-related concern with us.

Contact Us

Mantra Living Spaces
A-3, Main Bajghera Road, Opposite Mahindra Aura, Sector 110, Gurgaon, Haryana – 122001, India

Phone: +91 9919914080 / +91 8282823500
Email: info@mantralivingspaces.com

We may update this Privacy Policy from time to time. Any changes will be posted on this page.